Legal
Last Updated: June 22, 2025
MysticDev
"We", "us", "our", "MysticDev, LLC" refer to MysticDev, LLC — a duly registered Texas limited liability company with its principal place of business in the State of Texas.
You
"You", "user", or "Client" means you — the one reading this document and using MysticDev's services.
1.1
MysticDev LLC takes a Law of the Land stance on content hosted on its services. Content must abide by the laws of the country the services are hosted within, as well as not break any other points in these Terms of Service or our Acceptable Usage Policy.
1.2
In order to use our services, you are required to provide current and accurate identification, contact information, and other details as part of the registration process. You are responsible for maintaining the confidentiality and accuracy of your account information and for all activities that occur under your account.
1.3
MysticDev LLC may cancel or suspend your access to services at any time and for any reason without notice. Upon cancellation or suspension, your right to use the service will stop immediately. You are responsible for backing up your data.
1.4
These Terms are subject to change by MysticDev LLC, in its sole discretion, at any time, without prior written notice. Any changes will be in effect as of the "Last Updated Date" referenced on the site.
2.1
You agree that any violations listed in our Acceptable Usage Policy are considered prohibited usage and may result in immediate account suspension and/or termination without compensation.
2.2
Intentional or Malicious violations of our Acceptable Usage Policy will result in immediate termination and a ban from any further service.
3.1.1
Individual clients must provide their legitimate name, surname, and residential address. Legal entities must provide: (a) the entity's State of Registration; (b) name and contact information for a duly authorized agent; and (c) the entity's physical mailing address (no P.O. boxes).
3.1.2
Mail forwarding addresses are not accepted.
3.1.3
A valid phone number is not required for registration.
3.1.4
Registration and Order Placement must take place from the client's residential ISP, or in the case of an entity, from the ISP associated with the entity's principal place of business. Public VPNs are not allowed when signing up.
3.1.5
Account details must match information provided by the payment method.
3.1.6
All modifications to account details require a ticket to our billing department.
3.2 — Restrictions
3.2.1
Clients may not open multiple personal accounts under any circumstance.
3.2.2
Clients may not give other persons access to their accounts.
3.2.3
Clients may not change their account name to another individual.
4.1.1
All recurring services billed pro rata are billed with a recurring due date on the first of the month.
4.1.2
Orders placed on or after the 6th of the month will be billed for the remainder of the month plus the next, with the next due date set to the first of the following month.
4.1.3
Orders for Quarterly, Semi-Annual, Annual, Biennial, or Triennial billing cycles will only be billed for the remainder of the billing cycle.
4.1.4
Prices are subject to change without notice. Any price changes become effective in the next billing cycle.
4.2 — Invoicing
4.2.1
Services with recurring billing will be due for payment on the first of the month.
4.2.2–4.2.3
Invoices for all recurring services will be issued 14 days in advance of the due date.
4.2.4
Unpaid services will be suspended 5 days past the due date.
4.2.5
Unpaid services will be terminated 7 days past the due date.
4.2.6
MysticDev LLC reserves the right to take ownership of colocated equipment should the account be more than 30 days past due on any payments.
4.3 — Account Credit
4.3.1
Account credit does not expire and cannot be transferred between clients.
4.3.2
Existing account credit will automatically be applied towards further generated invoices until exhausted.
4.3.3
Clients can submit a ticket to generate account credit between $15.00 USD and $300.00 USD.
4.3.4
Account credit may not be withdrawn or cashed out in the form of a refund or other payment.
4.3.5
The ability to request additional account credits is limited to accounts in good standing — defined as being a client for 365 days with 12 consecutive monthly billing statements paid.
5.1.1
PayPal transactions are eligible for refund within 3 days of the initial order payment. A ticket must be submitted to the Billing Department to request a refund.
5.1.2
PayPal transactions must originate from a verified PayPal account and must match the supplied billing address.
5.1.3
Credit/Debit Card (Stripe) transactions are eligible for refund within 3 days of the initial order payment.
5.1.4
A processing surcharge of 3% may be applied to payments made via Credit/Debit Card (Stripe) or PayPal. This fee will be shown as a separate line item on your invoice and does not apply to payments made via Mail In Payment / ACH / Zelle®.
5.2 — Chargebacks / Disputes
5.2.1
Chargebacks and disputes against any payment will result in immediate suspension of all services on the account until the dispute is resolved, and the account will be prohibited from placing further orders.
6.1.1
Orders placed are provisioned within 24 hours provided that the client's Contact Information and Payment are in accordance with the Terms of Service.
6.1.2
Orders that remain unpaid for more than 24 hours are automatically removed from the system.
6.2 — Service Modification
6.2.1
Service modification cannot be performed on or past the service's due date. All outstanding invoices must be settled before modification can proceed.
6.2.2
Modifications that lower the service value will automatically deposit the difference for the remainder of the billing cycle into the client's account credit balance.
6.2.3
Modifications that raise the service value will be billed for the difference from the date of modification until the end of the current billing cycle.
6.3 — Service Cancellation
6.3.1
Immediate type cancellations are processed within 24 hours.
6.3.2
End of Cycle type cancellations are processed automatically at 9:00 AM GMT-6 on the service's next due date.
6.3.3
Once cancellation has been run on a service, all related data is deleted and this process cannot be reversed.
6.3.4
Colocation cancellations for shipped equipment: Account must have a $0 balance. Equipment not picked up within 30 days of cancellation becomes property of MysticDev LLC.
6.3.5
Colocation cancellations for pickup: Account must have a $0 balance and a scheduled pickup date/time submitted via e-mail/ticket. Equipment not picked up within 30 days of cancellation becomes property of MysticDev LLC.
6.4 — Service Suspension
6.4
When suspended, a service is brought offline and disabled. No data will be made available until the situation resulting in the suspension has been resolved.
6.5 — Service Termination
6.5
Upon termination, all related data is destroyed. This process cannot be reversed.
7.1 — Severability
In the event that a particular clause or portion of these Terms is found to be unenforceable in a court of law, it is the intent of the parties that all other clauses remain in full force and effect.
8.1 — No Assignment
You may not assign, sell, nor transfer your interests in this agreement to any individual or third party.
9.1 — Governing Law
You agree that this contract is to be interpreted and governed by the laws of the State of Texas.
10.1 — Attorney's Fees
In the event that a dispute arises over this agreement, the prevailing party shall be entitled to their reasonable and necessary attorney's fees.